Customer approval and expectations
We are committed to listening to and understanding our customers’ needs and expectations. We always strive to provide you with exceptional service quality. We care for our customers and treasure every opportunity to hear from you. We sincerely thank you for sharing your commendation for our staff and services.
Marco from the Customer Service Hotline listened to me and handled my case with professional analysis, giving me a feeling that Top Creative is trustworthy and reliable. He is patient and courteous. I appreciate her help and I am very satisfied with it. This experience makes me feel confident in Top Creative. I would recommend Top Creative products to my family and friends.
Mr. Ho / IT－ CFO
Connie from the Customer Service Hotline helped me clarify my queries about the investment products and replied to me point by point. The service she provided was excellent. She listened to my queries carefully, replied on time and answered my questions clearly. So I want to share such a fantastic experience to all. I hope that Connie professional attitude would set a positive example to all staff.
Mr. Cheung / Property－Estate Agent
I would like to express my appreciation to Heidi of the Customer Service Hotline in resolving my case promptly. She provided her best effort in exploring ways to meet my needs. My agent’s supervisor also expresses his compliments to Heidi, which she has well deserved!
Mr. Ho / Merchandising-Purchasing Manager
Eunice from the Customer Service Hotline explained full details of my investment plan in a clear and responsive manner. I am very satisfied with her professional service. The enquiry this time was a very nice experience through which I had more recognition of and confidence in your company. Well done.
Ms. Mak / Medical Industry-Product Manager
I have not had the chance to familiarize myself with my own investment products, but Tom from the Customer Service center has clearly explained it to me and provided professional advice. Based on this I was able to plan a relevant and effective follow-up. A lot of questions and problems could be resolved at once. I feel more relaxed and am very grateful for that!
Ms. Lau / Design－Designer
I would like to appreciate Abby from the Customer Service Hotline for her professional knowledge, attentiveness and commitment. Her professionalism certainly contributes to the good reputation of Prudential’s services!
Mr. Chan / Construction－Measurer